Email: info@keyone.co.uk
Telephone: 0800 848 8301
Hosting TeRMS & Conditions
 

1. INTERPRETATION

1.1 DEFINITIONS

In these Conditions the following words and expressions shall have the following meanings:

"This Agreement" means the agreement made between Key One and the Client which incorporate these Conditions;

"Key One" means Key One Limited, a company registered in England and Wales under number 04546607 whose registered office is currently situated at167 Turners Hill , Cheshunt EN8 9BH;

"Terms" means these terms and conditions of business;

"Service" or "Services" means the domain name registration services; World Wide Web page hosting, Email hosting;

"the Server" means the computer server equipment operated by Key One in connection with the provision of the Services;

"Web Site" means the area on the Server allocated by Key One to Client for use by Client as a site on the Internet;

“Webmail” means the web interface provided for users to access their email accounts.

"Client" or "Clients" means any and all persons, firms, companies and organisations who purchases Services from Key One and any of their or its employees, consultants and authorised agents.

"Order" means a request made by the Client to Key One for Services to be supplied subject to these Conditions;

"Spam" means the sending of unsolicited mass email from or through a Key One Server or using an email address that is maintained on a Key One Server or the sending of unsolicited mass email with advertisement of a domain name that is maintained on a Key One Server;

"ISP" means the Internet Service Provider;

"User" or "Users" means any and all persons, firms, companies and organisations who visits the Client's Web Site;

"CGI-SCRIPT" means a program or a script file executed on the Web Site in response to the User request;

"Multimedia Files" means any graphics, audio, and video files;

"Resources" means bandwidth and/or Server processor utilization and/or disk space usage;

"Third Party" means any and all persons, firms, companies and organisations who is not a party to this Agreement;

1.2 APPLICATION OF TERMS

These Terms apply to any or all Services to be provided by Key One to Client from time to time. These Terms are personal to the Client. In addition to these Terms, all domain name registrations are subject to the terms and conditions of any registrar Key One may use to fulfil the Order. These Terms shall be construed and governed in all respects in accordance with the Law of England and Wales and the English Courts shall have exclusive jurisdiction in respect of any disputes arising hereunder.

2. SERVICE-SPECIFIC TERMS AND CONDITIONS

Key One provides World Wide Web page hosting, database hosting, media hosting and email hosting. We reserve the right to amend and update the Terms at any time without prior notice. The most recent version of these Terms can always be found at http://www.keyone.co.uk/HostingTerms.asp

2.1 THE ACCOUNTS

All Key One Web Hosting accounts are payable in advance in one payment. The pay period starts from the day the hosting becomes active. This is not-refundable should the client decide to transfer their domain to another host part way at any time. There is no charge for domain name transfer.

On ordering a domain name, client agrees to the terms and conditions as set out by the particular Naming Registry. Key One reserve the right to change prices at any time.

All pricing is guaranteed for the term of the payment. All pricing is in UK Sterling. Cheques can only be accepted in UK Sterling and should me made payable to Key One Limited.

If you exceed your webspace allowance you will be notified by email and given the choice of either paying for the extra space or deleting some of your files.

2.2 SERVER USE

All sites may be used for personal and commercial use. Client is responsible for the content of their pages, including obtaining the legal permission for any works they include and ensuring that the contents of these pages do not violate any laws.

Key One servers may be used for lawful purposes only. Transmission, storage, or distribution of any information, data, or material in violation of any applicable law or regulation is prohibited. This includes, but is not limited to: copyrighted material; trademarks; trade secrets or other intellectual property rights used without proper authorization; material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws. Examples of unacceptable content or links include: pirated software, hacker programs or archives, Warez sites, MP3, and IRC bots.

Key One does not allow adult material, foul or abusive language, Warez, illegal MP3 sites, Slander / Libel, impersonations, promotion of violence or terrorism, racial / sexual / political discrimination or other services we deem inappropriate. The designation of "adult material" is left entirely to the discretion of Key One. Warez - includes pirated software, ROMS, emulators, phreaking, hacking, password cracking. IP spoofing, etc., and encrypting of any of the above.

Clients accept that server downtime, whether for system upgrades or any other reason, may occur and there will be no compensation paid for any period of downtime in any event.

Any web site that uses a high amount of server resources (such as, but not limited to, CPU time, memory usage, and network resources) will be given the option to either pay additional fees (which will depend on the resources required), reduce the resources used to an acceptable level. Key One shall be the sole arbiter of what is considered to be a high server usage level.

Any attempts to undermine or cause harm to a Key One Server or Client are strictly prohibited.

Any web hosting account deemed to be adversely affecting server performance or network integrity will be shut down without prior notice.

Key One may allow programs to run in the background. These programs will be considered on an individual basis and the Client will incur extra charges based on system resources used and operational maintenance needed. If the Client wish to run background programs the Client must contact Key One at support@keyone.co.uk so that Key One can arrange set-up.

Key One does not allow IRC or IRC bots to be operated on the Server.

2.3 CGI-SCRIPTS

CGI-SCRIPT sharing with domains not hosted by Key One is not permitted. Any CGI-SCRIPTS deemed to be adversely affecting Server performance or network integrity will be shut down without prior notice.

2.4 MULTIMEDIA FILES

Key One shared web hosting accounts are not to be used for the purposes of distributing and storing unusual amounts of Multimedia Files. Any Web Site whose disk space usage for storing multimedia files exceeds 90% of its total usage, in terms of total size or number of files, will be considered to be using an unusual amount of multimedia files.

2.5 HIGH RESOURCE POLICY

When a Web Site is found to be monopolising the Resources available Key One reserves the right to suspend that Web Site immediately. This policy is only implemented in extreme circumstances and is intended to prevent the misuse of our Servers. Clients may be offered an option whereby Key One continues hosting the Web Site for an additional fee. Key One may implement this policy to its sole discretion.

Hosting accounts have a designated limit for monthly transfers of data, usually 10GB or 35GB depending on the hosting package selected. Excess bandwidth usage will be billed on a monthly basis at a rate of £9.00 per GB.

Webmail is provided to allow Clients access to their email whilst on the move. Webmail is not intended to be used as a replacement for a standard mail client. As such, large files should not be stored on your webmail account. If a email account is found to be using excess disk space Key One reserves the right to suspend the account and/or impose limitations on the account.

2.6 SECURITY

Violations of system or network security are prohibited and may result in criminal and civil liability. Examples include but are not limited to the following: unauthorized access, use, probing, or scanning of systems security or authentication measures, data, or traffic; interference with service to any user, host, or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system, broadcast attacks; forging of any TCP-IP packet header or any part of the header information in an email or a newsgroup posting.

2.7 UCE (Unsolicited Commerce Email) - SPAM

Spam is STRICTLY prohibited. Key One will be the sole arbiter as to what constitutes a violation of this provision. Clients are also in violation of this provision if they engage in spamming using the service of another ISP, but channel activities through a Key One Server as a mail drop for responses. Violators will be assessed a minimum fine of £200 and will face immediate suspension.

Clients must not participate in any form of SPAM.


2.8 CANCELLATION AND REFUNDS

Key One reserve the right to suspend or cancel a customer's access to any or all Services at any time without notice. In this event Clients will be entitled to a pro rata refund based upon the remaining period of membership. If the Client contravenes the Terms refunds will be given at the discretion of the Company Management.

Clients may cancel their account at any time. No refunds will be given and any incentives offered to the Clients when opening the account will also be cancelled.

2.9 PAYMENT OPTIONS

Key One accepts payment by cheque or wire transfer. Cheques can only be accepted in UK Sterling and should me made payable to Key One Limited. Key One cannot guarantee that a Service will be provided until after any received cheques have been cleared.

3. FORCE MAJEURE

Key One shall not be liable for any failure in performing its obligations under this Agreement due to circumstances beyond its reasonable control.

4. LIMITATION OF LIABILITY AND INDEMNITY

4.1 Key One shall not be liable to the Client for any failure by Key One to attend to any of its obligations or any other matters under this Agreement caused by Key One or Third Party.

4.2 The Client agrees that it shall defend, indemnify, save and hold Key One harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against Key One, its agents, its customers, officers and employees, that may arise or result from any Service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Key One against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with the Server; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from the Server.

5. DISCLAIMER

Key One will not be responsible for any damages your business may suffer. Key One makes no warranties of any kind, expressed or implied for Services provided. Key One disclaims any warranty or merchantability or fitness for a particular purpose. The includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all Service interruptions caused by Key One and its employees. Key One reserves the right to revise the Terms at any time.

6. GENERAL

6.1 This Agreement is personal to the Client.

6.2 This Agreement is made under the laws of England.

6.3 Key One reserves the right to revise This Agreement at any time without notice.

 
© 2002 - 2007 Key One Ltd, 1 The Broadway, Basildon, Essex, SS13 3AS